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Frequently Asked Questions
What about the price level?
We are confident that our prices are competitive compared with those at the same quality level, since we have stayed in this field more than 10 years. We always adhere to the principle of providing top quality products with competitive prices.
Why do prices vary between similar looking products?
As copy products spread fast in the market, versions made with cheaper materials and less quality control are relatively cheaper. We focus on patent rights, high-grade materials, and rigorous quality control to ensure long-term safety.
What is the standard time of delivery?
Since our products are produced according to each specific order, the delivery period is typically 30 days after confirmation. For small or sample orders, please check with us regarding ready stock availability.
How do you handle quality assurance?
We offer a one-year warranty period beginning from the time of shipment. For minor problems, we provide free spare parts; for serious issues, we can provide replacements free of charge.
What are the available payment terms?
We accept various payment methods including T/T, Credit Card, L/C, Western Union, PayPal, and MoneyGram for your convenience.
Can I request OEM or ODM customization?
Yes, OEM and ODM services are available. We can customize specifications, height adjustments, and materials based on your specific market requirements.
Medivoxa Medical
