Frequently Asked Questions
What types of senior care products do you manufacture?
We specialize in safety and mobility solutions, including bathroom safety (shower stools, safety rails, commode chairs), mobility aids (rollators, walkers), and daily living support accessories.
Are your products certified for international markets?
Yes. All products comply with international medical device standards including ISO 13485, CE, MDR, and regional certifications like FDA (USA) and SFDA (Saudi Arabia).
Can you provide customization or OEM services?
Absolutely. We offer OEM/ODM services including logo engraving, packaging design, material/color customization, and functional adaptations like adjustable height or anti-slip coatings.
What is the standard production capacity and lead time?
We produce 600,000+ units annually. Standard lead time is 25-35 days after confirmation, with scalability for urgent bulk demands.
How do you ensure products meet specific country regulations?
We pre-verify required certifications for your target market and provide all necessary documentation, including Declarations of Conformity and safety test reports (EN 12182/ISO 9999).
What after-sales support do you provide for partners?
We offer a 12-month warranty against manufacturing defects, complete technical documentation, product training, and a guaranteed spare parts supply for over 5 years.
Medivoxa Medical
