Frequently Asked Questions
What is the typical lead time for production?
Normally 10-20 days, depending on the specific order quantity and requirements.
Is it possible to customize the product with a brand logo?
Yes, we can print your logo on the product. For embossed logos, a new mold may be required.
What are the accepted payment terms?
A 30% deposit is required upon order release, with the remaining 70% balance paid prior to shipping. For small amounts, 100% advance payment is recommended to minimize bank charges.
Which shipping methods are available?
We offer DHL/UPS/Fedex/TNT/Aramex door-to-door services, as well as air and sea freight options.
What is your policy for after-sales service?
We take full responsibility for every order. We conduct 100% inspections during production and before final packaging to ensure the highest quality.
How can I pay for my order?
We support multiple payment methods including T/T, L/C, Western Union, and Paypal.
Medivoxa Medical
